About Right on mark
Our Mission
At Right On Mark, our mission is to provide exceptional consulting services that empower our clients to achieve their business goals. We strive to deliver customized, scalable and future proofed solutions that meet the unique needs of each client.
Our Team
Our Sydeny based practitioners have decades of industry experience in on-prem and cloud based contact centre solutions. We partern with local, national and global organisations throughout the APAC Region. Utilising our diverse backgrounds we combine our expertise to deliver robust and innovative solutions to our clients.
Our Approach
We believe in a collaborative approach to consulting, where we work closely with our clients to understand their needs and develop solutions together. Our goal is to build long-lasting relationships with our clients offering every level of support through their journey
WHAT WE DO
Consulting Services
Contact Centre Solution Design
Contact Centre Solution Design
We provide contact centre consulting and professional services in Australia to procure, design, implement and manage contact centre technology. With decades of experience and proven methodologies, you can rapidly and safely deliver your business objectives while keeping customer satisfaction top priority.
Contact Centre Solution Design
Contact Centre Solution Design
Contact Centre Solution Design
We gather requirements and co-design a complete integrated contact centre technology solution. Including;
- Voice / Chat / Email / Social Interaction Flows
- AI Integration with Voice/Chat Bots
- CRM Integration
- Team Quality Assurance
- Real-Time and Historical Reporting
- Workforce Planning
Platform Build
Contact Centre Solution Design
Quality Assurance
From setting up the initial environement(s) through to the final finishing touches, we'll partner with your organisation to;
- Stand-Up Infrastructure
- Load Applications, Media and Strategies
- Configure the Entire Platform
- Taylor the Customer Journey to meet your needs
Quality Assurance
Secure Implementation
Quality Assurance
We ensure every solution meets our clients' expectations through functional and non functional testing of the platform. Through our partners we offer load and penetration testing services to ensure your contact centre platform operates safely and securely, whilst handling the volume of interactions you organisation receives. We guide our clients through the journey of user acceptance testing relating all test cases back to your original business requirement.
Secure Implementation
Secure Implementation
Secure Implementation
Our consultants will work with your organisation to transition your customers' interactions to your new platform securely. Be it standing up a small contact centre for the first time, or transitioning thousands of agents and millions of interactions from old to new, we'll ensure every interaction your customer's have is handled gracefully during the cut-over period. We look to ensure there is almost unnoticable of disruption to your business, to make a smooth and sucessful implementation.
Change Management
Secure Implementation
Secure Implementation
Understandably, there's more than just the technical migration. We offer change management services, engaging all levels of your organisation to help guide you through the transition.
We offer ;
- Train the Trainer Sessions
- Classroom Training
- Training Materials and Documentation
- Target Operating Model Design
- Operating Procedures Design and Implementation
Run
Run
Run
Our philosophy is to empower our clients with the knowledge and tools to optimise their contact centre platform by themselves, however should your organisation require ongoing support, we're here for you. Be it configuration updates or patching activities, we're happy to help maintain and restore services if needed.
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